Privacy Policy for Lance's Auto Spa

Effective Date: Jan 1, 2018

At Lance's Auto Spa ("we," "our," or "us"), we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

By using our services, you agree to the collection and use of information as described in this policy. If you have any questions or concerns about this policy, please contact us using the details provided at the end of this document.

1. Information We Collect

We collect the following types of personal information in order to provide our services to you:

• Personal Identification Information: Name, address, phone number, email address, and vehicle information (e.g., make, model, license plate number).

• Payment Information: Credit card details, billing address, and other payment-related information (Note: Payment processing is handled securely by third-party services).

• Service History: Records of the services you’ve requested or received from Lance's Auto Spa, including dates, services performed, and any preferences you have shared.

• Website Usage Data: If you interact with our website, we may collect data such as your IP address, browser type, device type, and usage patterns.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To schedule and perform auto spa services, including detailing, cleaning, and repairs.

• Customer Communication: To communicate with you about your appointments, provide service updates, send promotional offers (with your consent), and respond to customer inquiries.

• Payment Processing: To process payments securely and manage billing.

• Marketing and Promotions: To send you marketing materials (you may opt out of these at any time).

• Legal Compliance and Business Operations: To comply with legal obligations, resolve disputes, and protect our business interests.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information, including:

• Data Encryption: Sensitive information (such as credit card details) is encrypted during transmission using secure protocols.

• Access Control: Access to personal data is restricted to employees who need it to perform their job duties.

• Regular Audits: We conduct regular audits to ensure compliance with our privacy practices and data security measures.

4. Sharing Your Information

We will not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, marketing agencies, and customer service platforms. These providers are obligated to safeguard your personal information.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to legal processes, such as a court order or government investigation.

• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change via email or notice on our website.

5. Your Rights and Choices

Under Canadian privacy laws, you have the following rights with respect to your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request corrections to any inaccurate or incomplete information we hold about you.

• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email or by contacting us directly.

• Withdrawal of Consent: You may withdraw your consent for us to collect or use your personal information at any time, subject to legal and contractual restrictions.

6. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely destroy or anonymize it.

7. Cookies and Tracking Technologies

Our website may use cookies or other tracking technologies to improve your experience. Cookies are small files stored on your device that help us understand how you interact with our website and customize your experience. You can control cookies through your browser settings.

8. International Transfers

While we operate in Ontario, Canada, your personal information may be transferred to and stored in countries outside of Canada for processing by our service providers. These countries may have different data protection laws than those in Canada, but we will take appropriate measures to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will include a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Lance’s Auto Spa
7835 Highway 50, Unit 21, Woodbridge, ON
416-707-9658
info.lancesautospa@gmail.com